Here are a few things you should know when buying furniture from Fecera’s:
Production at the factory starts within 24-48 hours thus cancellations will only be accepted within 48 hours. If an order cannot be canceled and the customer does not accept the merchandise or the merchandise does not fit, there is a 25% restocking fee that will be charged. It is the sole responsibility of the customer to provide applicable measurements.
Our delivery days are Tuesday, Wednesday, Thursday, Friday
Returns on stock merchandise (items in stock ready for delivery, excludes items that have to be ordered) must be returned within 7 days to our warehouse and are subject to a 15% restocking charge plus a pick up fee to bring the items back. Delivery fees are not refundable. If you return furniture, you will receive credit for the return of the merchandise and tax only, less any fees that are deducted. We have the right to charge another delivery to come out and remove the product from your home and fees will be deducted from your credit.
If furniture must be hoisted, there will be an additional charge.
Lay-a-way, holding, and handling fees will not be credited. If a return of money is approved, the refund will be issued via company check and they are done on Thursday's.
All nicks, scratches, tears in upholstery, leather, or wood, etc. must be reported in 5 days to be covered under the warranty. Fecera’s reserves the right to make repairs to furniture either in the customer’s home or at the warehouse. Once a mattress is left in the home, it cannot be returned unless the mattress you selected has a "sleep trial return" available.
Thank you for your decision to purchase your home furnishings from Fecera's Furniutre. We strive to make your experience pleasant and worry free.