Here are a few things you should know when buying furniture from Fecera’s:
Special orders take approximately 4-10 weeks for delivery. These orders can only be cancelled if the manufacturer accepts our cancellation at the factory. If cancellation is not accepted by the manufacturer, there is a 25% re-stocking charge. Delivery charges are non-refundable under any circumstances. After 24-to 48 hours, most orders cannot be cancelled.
Our delivery days are Tuesday, Wednesday, Thursday, Friday and Saturday. Your salesperson or our office personnel will inform you as to which days we deliver to your area. Each delivery will require a delivery charge. You will be called within 24 hours of receiving the merchandise in our warehouse. Our lay-a-way policy is 90 days from the date of purchase (or date of sale). After 90 days, you will be charged a 2% lay-a-way charge per month. Our office will give you a courtesy call the night before your delivery with a 2 hour time window. If you find it necessary to cancel a scheduled delivery, we will need a 48 hour notice to change your delivery day or you will be subject to a handling charge of $50.00. When our delivery men arrive at your home, please be sure the area is clear and ready to receive new furniture. For insurance purposes, our delivery men cannot move furniture already in your home or attach stereo components, TV’s, computers, or anything electronic/electrical. We accept Cash, Visa, Master Card and Discover on final delivery. No checks will be accepted for final payment on delivery.
If furniture must be hoisted, there will be an additional charge.
Clearance and close-out merchandise is sold “as is”. No service, no warranty and no returns on any of these items.
All nicks, scratches, tears in upholstery, leather, or wood, etc. must be reported in 5 days to be covered under the warranty. Fecera’s reserves the right to make repairs to furniture either in the customer’s home or at the warehouse.
All accessories are sold as is. No refunds or credits will be given after 3 days.
All customer pick-ups are at Fecera’s Warehouse, 3030 Kutztown Road, Laureldale PA 19605. Pick up hours are Monday thru Friday 8am to 12pm and 12:30 to 4pm. Saturday 8am to 10am. No pick-ups on Sunday’s. The warehouse requires a 24 hour notice for pick-ups. Any questions, call 610-898-7888.